COVID-19 Message

COVID-19 Safety at Pavilion Grand Hotel

Your Travel Safety

The safety and security of our guests and the Pavilion team remains our number one priority. We take pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:

  • Our Pavilion team is receiving ongoing briefings & enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (including lobby, elevators, door handles, fitness center, public bathrooms, etc.) and have continued with the use of hospital-grade disinfectants.
  • We will continue to adjust food & beverage services in accordance with current food safety recommendations through our independent restaurants located on-site.
  • We have increased the deployment of antibacterial hand sanitizers on main floors and common areas.

Your Travel Flexibility

We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:

* For Existing Reservations. All existing reservations - even those described as “nonrefundable” that are scheduled for arrival before June 30th 2020 can be changed or cancelled at no charge up to 72 hours before your scheduled arrival. Reservations that need to be changed or cancelled after the 72 hour window passes can have their stay moved to a future date.

* For New Reservations. Any new reservation you make for stays between today and June 30th 2020 can be changed or cancelled up to 72 hours before your scheduled arrival.

If you need to modify reservations that were made with the hotel directly or on our website, please
contact the hotel directly at 518.583.2727. If you need to modify reservations made through another
travel site such as Expedia,,, etc., please contact them directly for assistance.

Many restaurants in and around the city of Saratoga Springs have modified menu’s and take-out options available at this time. Read the full list of options here. Saratoga Springs is a beautiful city with sites and parks to enjoy no matter the circumstances. We hope you enjoy your visit and we are here to assist you with anything you may need. Whether you are traveling now or in the future, our team members are ready to welcome you with the Pavilion Grand hospitality you’ve come to expect.