Accessibility

Accessibility Information

At Pavilion Grand Hotel, we are dedicated to providing an exceptional stay for all guests, To accomplish this, we make it a priority to provide accessibility options throughout our hotel. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Pavilion Grand Hotel exceeds the minimum standards of the WCAG 2.0 Level AA and is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. While the industry is not operating from approved, regulated legislation, The Pavilion Grand Hotel is committed to our good faith effort to follow the Web Content Accessibility Guidelines (WCAG) guidelines.

Should you have any questions, please do not hesitate to reach out to us at 518-583-2727 or [email protected]

Accessible Features

Guest Entry and Parking

  • Accessible entry and passage doors (Front door 41” width and room doors 32” width)
  • Accessible parking spaces for cars in the self-parking facility (the ADA parking is 116 inches in width)
  • Loading and unloading zone is 100 inches in width
  • Van-accessible parking in the self-parking facility
  • Accessible public entrance that is graded to the parking lot
  • Accessible registration desk
  • Wheelchair accessible elevator

Entrances

  • Accessible route from the accessible public entrance to the accessible guestrooms
  • Accessible route from the accessible public entrance to the registration area
  • Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area
  • Accessible route from the hotel’s accessible public entrance to the restaurant
  • Accessible route from the hotel’s accessible public entrance to the business center
  • Accessible route from the hotel’s accessible public entrance to the exercise facilities
  • Accessible route from the hotel’s accessible public entrance to the spa
  • Accessible route from the hotel’s accessible public entrance to the swimming pool

Facilities

  • Accessible hotel restaurant
  • Accessible exercise facility
  • Accessible transportation with advance notice (not provided complimentary, this can be arranged)
  • Valet Parking

Guest Rooms

  • Accessible guest rooms with mobility and hearing-accessible features
  • Adjustable showerhead
  • Alarms – Visual Strove
  • Braille room numbers
  • Closed captioning on televisions or closed captioning decoders
  • Grab bars in guest rooms
  • Lower countertops in washrooms
  • Portable shower chairs
  • Tubs/Showers with transfer chair
  • Tubs with grab bars
  • Service support animals welcome